Shipping and Delivery

Question 1: Where do you ship to?

Answer: Canada and USA

Question 2: When will my order be shipped? 

Answer: Orders are shipped within 1-3 business days from Mississauga, Ontario. 

Question 3: How long will shipping take?

Answer: We partner with Canada Post and provide below shipping options:

  • Ground Shipping (No tracking number) 5-20+ business days depending on your destination's proximity from Mississauga. We do not recommend this option because no tracking number is provided. Hira Masks is not responsible for delays or lost packages with this option. 
  • Expedited Shipping (Tracking Number provided) could take between 1-7 business days. 

Question 4: Can I track my order once it's sent out?

Answer: Yes, if the Expedited Shipping option is chosen. The tracking number will be provided to you through email at the time of shipping.

Question 5: If I selected the 'Uninsured, No Tracking - Regular Mail' Shipping Method. Is there still some way to track my order?

Answer: As the title of that shipping method suggests, there is no way to track an order shipped with this method. Therefore, we do not recommend to this option.

Question 6: Can I pick up my order in person?

Answer: Yes, you certainly can. The pickup is located in Mississauga, Ontario. Please select 'in-person pickup' at checkout, and you will get detailed pickup instruction through email once order is placed.

Question 7: I live in the USA, will I have to pay import duties on my order?

Answer: In most cases, you won't have to pay import duties. However, sometimes duties charge are applied especially with high value orders.